Questions, answered
straight
Everything shop owners ask us before the demo. Don't see yours? Ask us directly — a real person replies within a business day.
How much does it cost?
Pricing is tailored to your shop — size, locations, and setup. No public rate card, no seat licenses, no hardware to buy. Request a demo and we'll give you a straight answer on the call.
How long does setup take?
Days, not months. We seed your inventory from a curated catalog of 258+ verified cigars; you confirm it, register your iPad, and place it by the humidor. Owner onboarding takes about fifteen minutes.
What do I need to run it?
One reasonably modern iPad with a stand and your existing Wi-Fi. It runs in the browser, full screen. No installs, no servers, and improvements arrive automatically.
Can it recommend my house blends?
Yes. Add your house blends and rare finds with full tasting profiles, and the AI recommends them alongside catalog cigars. Your custom cigars are visible only to your store — never to anyone else's kiosk.
What if a cigar sells out?
Flip its status in the owner portal — from your phone if you like — and the kiosk reflects it immediately. Every recommendation carries an honest "in stock" or "special order" status.
Multiple locations?
Supported. Each location gets its own inventory, kiosks, and monthly stats, and pricing scales with your shop count.
Will it replace my staff?
It multiplies them. The concierge handles the consultation when your team is busy; your staff steps in for the close. Nobody browses unattended, and nobody leaves without a confident pick.
Do customers need an account or app?
No. Sessions are anonymous, no sign-up, and the QR handoff opens in the phone's browser. Idle sessions clear themselves after 15 minutes — nothing a guest taps is kept.
Is it compliant for a tobacco business?
Cigar Concierge is a tool for licensed tobacco retailers and operates inside your age-controlled store. Nothing in the product or on this site is directed at persons under 21.
How does the AI actually work?
It matches a customer's answers against your live inventory and can only recommend cigars you carry — every pick validated, never invented. The full story is on our AI for cigar retailers page.
The best answer is a demo
Twenty minutes, your kind of inventory, pricing for your store. No pressure.